Form 6-K
UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549
FORM 6-K
REPORT OF FOREIGN PRIVATE ISSUER PURSUANT TO RULE 13a-16 OR
15d-16 UNDER THE SECURITIES EXCHANGE ACT OF 1934
For the month of March, 2011.
Commission File Number: 001-31221
Total
number of pages: 40
NTT DOCOMO, INC.
(Translation of registrants name into English)
Sanno Park Tower 11-1, Nagata-cho 2-chome
Chiyoda-ku, Tokyo 100-6150
Japan
(Address of principal executive offices)
Indicate by check mark whether the registrant files or will file annual reports under cover
Form 20-F or Form 40-F.
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by
Regulation S-T Rule 101(b)(1): o
Indicate by check mark if the registrant is submitting the Form 6-K in paper as permitted by
Regulation S-T Rule 101(b)(7): o
SIGNATURES
Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly
caused this report to be signed on its behalf by the undersigned, thereunto duly authorized.
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NTT DOCOMO, INC.
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Date: March 31, 2011 |
By: |
/S/ OSAMU HIROKADO
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Osamu Hirokado |
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Head of Investor Relations |
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Information furnished in this form:
NTT DOCOMO, INC.
President and CEO: Ryuji Yamada
Tokyo Stock Exchange: 9437
London Stock Exchange: NDCM
New York Stock Exchange: DCM
March 30, 2011
Damage and Restoration Status Regarding the Tohoku Pacific Ocean Earthquake and Future Prospects
We wish to express our deepest condolences to all those affected by the powerfully destructive Tohoku-Pacific Ocean Earthquake.
Attached please find the press release and presentation entitled Damage and Restoration Status
Regarding the Tohoku-Pacific Ocean Earthquake and Future Prospects, which was announced today by
NTT DOCOMO (DOCOMO), together with its parent company, Nippon Telegraph and Telephone Corporation
(NTT) and other NTT Group companies. In addition, please find the presentation entitled
Tohoku-Pacific Ocean Earthquake: Current Status and Restoration Plan, which was announced by
DOCOMO and NTT.
For updates on the current status of restoration by DOCOMO for disrupted mobile communication
services in the Tohoku and adjacent Kanto-Koshinetsu regions, please also see our corporate website
from the URL shown below.
http://www.nttdocomo.com/disaster/index.html
# # #
Media inquiries:
Shoichiro Kaneko or Takuya Ori
International PR
Public Relations Department
Tel: +81-3-5156-1366
Fax: +81-3-5501-3408
Inquiries may also be made through the following URL: http://www.nttdocomo.com/contact
About NTT DOCOMO
NTT DOCOMO is the worlds leading mobile operator and provider of advanced mobile services. The
company serves over 57 million customers in Japan, including 48 million using i-mode, the worlds
most popular mobile e-mail/Internet platform, and 56 million using FOMA, the worlds original 3G
mobile service based on W-CDMA. As a leader in the development of cutting-edge mobile technologies,
DOCOMO is continually expanding the role of mobile phones as versatile and highly personalized
lifestyle tools for everyday life, including with a wide range of innovative services for mobile
payments, GPS, mobile TV, multimedia content and much more. NTT DOCOMO is listed on the Tokyo
(9437), London (NDCM) and New York (DCM) stock exchanges. For more information, visit
www.nttdocomo.com.
FOMA and i-mode are trademarks or registered trademarks of NTT DOCOMO, INC. in Japan and/or other countries.
FOMA service is only available in Japan.
March 30, 2011
Nippon Telegraph and Telephone Corporation
Nippon Telegraph and Telephone East Corporation
NTT DOCOMO, INC.
NTT Communications Corporation
Nippon Telegraph and Telephone West Corporation
Damage and Restoration Status Regarding the Tohoku-Pacific Ocean Earthquake and Future Prospects
Due to the impact of the Tohoku-Pacific Ocean Earthquake that occurred on March 11, 2011, some of
NTT Groups services, including fixed-line and mobile communication services, remain unavailable,
particularly in the Tohoku region. The entire group is currently devoting its efforts towards
restoration, and we apologize for any inconveniences caused.
After the earthquake, facilities were damaged and commercial power supply was disrupted at exchange
offices, among other things, impacting approximately 1.5 million circuits for fixed-line services,
approximately 6,700 mobile base station equipment, approximately 15,000 circuits for corporate data
communication services and others.
In accordance with its disaster prevention operation plans based on the Basic Act on Disaster
Control Measures, NTT Group established the Disaster Countermeasures Office and over 10,000 people
from NTT group companies across the nation have been making an all-out effort to restore the
damaged communication facilities and services. Through such efforts as its provision of the
Disaster Emergency Message Dial and the Disaster Message Board service, deployment of mobile base
station vehicles (approximately 30 vehicles) and satellite mobile phones (approximately 870
handsets) and installation of special public telephones (approximately 2,300 telephones), NTT Group
is making efforts to secure a means of communication for those who were affected by the earthquake.
As a result of these efforts, more than 90 percent of the affected exchange offices and mobile base
station equipment have been restored and services are gradually recovering. Going forward, NTT
Group is planning to have its exchange offices and base stations almost completely restored (except
for certain areas where restoration is physically difficult, such as areas surrounding the nuclear
power plant and areas with physically damanged roads, tunnels, etc.) by the end of April through,
among others, renewal of power supplies and equipment and re-installing relay transmission lines,
repair of relay transmission lines to mobile base stations, and area remedies for mobile phones
using large zone schemes where a single station covers multiple stations.
1
With regards to the remaining areas, NTT Group will endeavor to prioritize the restoration of
services in particular areas, such as municipalities and evacuation shelters, and improve the
communication environment by, among other things, providing even more satellite mobile phones and
other communication means.
Regarding corporate data communication services, approximately 90 percent have been restored to
date. Submarine cables connecting Japan with the United States and other parts of Asia have been
partially damaged, but NTT Group has been using various backup cable routes to maintain
uninterrupted services, and there is currently no impact on its overseas communication services.
To support the affected people of the disaster, NTT Group is, among other efforts, providing its
communication services free of charge, safety confirmation information of those affected, and
company residences as living space for those impacted by the earthquake. NTT Group is working to
gather donations from its customers and has decided to donate one billion yen. NTT Group will
devote its full strength to support the victims of this disaster and the recovery of the stricken
areas.
2
The following summarizes the damage done to NTT group companies and the efforts made towards
restoration.
1. Damage and restoration status of Nippon Telegraph and Telephone East Corporation (NTT East)
(1) Status of the impact on communication facilities
The current status of damage to the main communication facilities are as follows.
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Relay transmission lines |
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Disconnected in 90 routes |
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Exchange office building |
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Demolished: 18 buildings |
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Submerged: 23 buildings |
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Destruction by flood and collapse of telephone poles |
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Approximately 65,000 poles (coastal region) |
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Submersion and physical damage to aerial cables |
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Approximately 6,300 kilometers (coastal region) |
(2) Restoration efforts on communication facilities (facilities within exchange offices,
transmission lines between exchange offices)
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Efforts undertaken so far |
The earthquake and tsunami disrupted commercial power supply and caused equipment failure in
approximately 1,000 exchange offices. NTT East responded by deploying emergency batteries,
emergency power generators and mobile power supply vehicles to provide power. However, some
exchange offices remained inoperable, resulting in the disruption of a total of approximately 1.5
million circuits at maximum in telephone subscriber lines, ISDN and FLETS Hikari (FTTH) services
as of March 13.
Under these circumstances, NTT East has thus far, with the help of other NTT group companies and
construction companies, mobilized a total of some 6,000 people to make an all-out effort to restore
these services. By 1:00 p.m., March 28 (JST), approximately 95 percent of the exchange offices
have been restored along with the recovery of commercial power supply, leaving 55 dysfunctional
exchange offices and approximately 110 thousand affected circuits remaining to be restored.
3
Number of circuits with communication service failures
Unit: circuits
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Service |
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As of 1:00 p.m., March 28 |
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As of 1:00 p.m., March 13 |
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Telephone subscriber lines |
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81,500 |
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898,100 |
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ISDN |
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7,500 |
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108,100 |
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FLETS Hikari |
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23,300 |
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512,700 |
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Total |
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112,300 |
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1,518,900 |
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Note: |
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Figures exclude failures due to circuit disruptions between customer homes and NTT East
exchange offices.
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Status of the impact on exchange offices with discontinued services |
The damage and restoration status of the exchange offices with discontinued services (55 buildings)
as of March 28 are as follows.
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Number of |
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Expected |
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Degree of damage |
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buildings |
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Method of restoration |
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restoration date |
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A
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Only minor damages to buildings, but power supply facilities are damaged by flooding, etc.
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16 |
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Replacement of power supply facilities, adjustment of communication facilities, replacement of failed parts, etc.
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Mid-next week |
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B
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Significantly damaged relay transmission lines due to a collapsed bridge
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4 |
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In addition to case A, reconstruction of transmission lines (construction of backup relay routes and re-erection of poles)
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Mid-April |
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C
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Demolished exchange offices and facilities, significantly damaged relay transmission lines, etc.
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26 |
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Construction of exchange offices, installation of switchboards, reconstruction of transmission lines after road restoration
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Aiming for late April but may delay* |
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D
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Fukushima Nuclear Power Plant area
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9 |
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Once the evacuation order is lifted, confirm the status and take any necessary measures
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TBD |
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Details will be announced separately once the timing of restoration is confirmed. |
Also, if the degree of damage is assessed as C and municipal government office buildings are
located within the area of an applicable exchange office, as a general rule, stopgap repair
measures will be implemented within a week and public administration and other important circuits
will be restored (5 buildings).
4
Forecasted number of days needed for restoration of services in exchange offices with discontinued
services
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End of April |
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Mid-next week |
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Mid-April |
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(approximately)* |
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Unknown |
Iwate |
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Iwaizumi area
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1 exchange office
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1 exchange office |
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Miyako area
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2 exchange offices
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1 exchange office |
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Kamaishi-Kaminakashima area
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2 exchange offices
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1 exchange office |
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Ofunato area
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11 exchange offices
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2 exchange offices |
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Miyagi |
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Kesennuma area
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2 exchange offices
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4 exchange offices |
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Ishinomaki, Oshika peninsula area
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15 exchange offices |
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Sendai-Matsushima area
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2 exchange offices |
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Fukushima |
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2 exchange offices |
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9 exchange offices |
Total |
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16 exchange offices |
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4 exchange offices |
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26 exchange offices |
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9 exchange offices |
Note: |
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The end of April is targeted, but there may be a delay depending on the situation. Details
will be announced separately once the timing of restoration is confirmed.
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(3) Efforts to restore communication facilities (outdoor facilities)
Telephone poles, communication cables and other facilities outside NTT exchange offices suffered
significant damage due to the earthquake and tsunami. Immediately after the earthquake, it was
difficult to inspect these facilities as restricted areas were set and traffic controls applied,
but as these restrictions were rescinded, NTT East has been confirming the conditions in these
areas using helicopters and other means, and will direct its efforts towards service restoration
going forward in accordance with the damage situation and the reconstruction of the cities.
5
(4) Organization for restoration, etc.
After the earthquake struck, NTT East established a Disaster Countermeasures Office in its
headquarters office, as well as Disaster Countermeasure Offices in the stricken prefectures, thus
creating an organizational structure capable of close collaboration 24-hours-a-day. With a team of
approximately 5,000 people, these Disaster Countermeasure Offices then commenced efforts to
understand the extent and nature of the damage and initiate restoration.
Among others, in Iwate, Miyagi and Fukushima, the three prefectures where the damage was the
greatest, a wide-area support structure was built, with staff dispatched from headquarters and
other branch offices, as well as receiving assistance from NTT West and other group companies.
Currently, a team of approximately 6,000 people are handling the restoration efforts.
(To address full restoration of services, it is planned that telecommunication construction
companies will be added to the team to reinforce these efforts going forward.)
(5) Efforts to support the affected people
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Provision of Disaster Emergency Message Dial, etc. |
Since the earthquake, NTT East has been providing safety confirmation services Disaster Emergency
Message Dial 171 and Disaster Emergency Broadband Message Board (Web 171) to be used by those
affected by the earthquake. As of 1:00 p.m. on March 28 (JST), 171 has been used approximately
3.17 million times cumulatively and Web 171 approximately 0.24 million times cumulatively.
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Deployment of free public telephones, etc. |
To secure a means of communication for people affected by the earthquake, NTT East has installed in
738 locations 2,308 special public telephones that are available for use free of charge (as of
12:00 noon, March 28 (JST)). This accommodation has been implemented in almost all locations
requested by local governments.
Also, NTT East made the existing public telephones in the six prefectures located within the Tohoku
region available for use free of charge immediately after the earthquake. At 7:00 p.m. on March 11
(JST), 122,000 public telephones across the entirety of Eastern Japan were made available for use
free of charge. Currently, following the lifting of call restrictions, public telephones remain
free in Iwate, Miyagi and Fukushima.
6
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Waiver of telephone charges, etc. |
For customers who were actually unable to use their telephones or broadband services due to the
earthquake, the basic charges for those periods, as well as service relocation costs when moving in
to temporary housing, will be waived and the payment deadline for telephone and other charges will
be extended.
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Others |
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Installation of free Internet connection stations at evacuation shelters, etc. |
Free Internet connection stations have been installed at evacuation shelters in 12 prefectures (138
stations) (of which 63 stations have Wi-Fi environment).
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Taking messages from people in damaged areas |
NTT East staff members deliver messages, on behalf of affected people, to their families, and if
the family members are away from home, NTT East registers their messages on the Disaster Emergency
Message Dial on their behalf.
7
2. Damage and restoration status of NTT DOCOMO, INC. (DOCOMO)
(1) Current status of communication facilities
With regard to base station equipment, the earthquake and tsunami caused disruptions to the
commercial power supply and equipment failure, primarily in the Tohoku and the Kanto Koshinetsu
regions. As of 5:00 p.m. on March 12 (JST), 6,720 stations were inoperable.
DOCOMO, with the help of other NTT group companies and construction companies, mobilized a total of
some 4,000 people to make an all-out effort to restore its communication services. By 2:00 p.m.,
March 28 (JST), approximately 90 percent of the stations have been restored along with the recovery
of the commercial power supply, leaving 690 stations remaining to be restored.
Many of the base station equipment yet to be restored include those that have suffered entrance
circuit disruptions, submersion and physical damage of equipment, and those that are difficult to
access due to the nuclear power plant incident.
Number of base station equipment with disrupted services
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Area |
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FOMA |
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mova |
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Total |
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Tohoku region |
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Aomori |
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4 stations |
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Number of installed |
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Iwate |
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220 stations |
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stations |
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Miyagi |
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180 stations |
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(Approximately |
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Fukushima |
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130 stations |
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11,000 stations) |
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Tohoku total |
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540 stations |
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140 stations |
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680 stations |
Kanto Koshinetsu region |
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10 stations |
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1 station |
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1 station |
Total |
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550 stations |
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140 stations |
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690 stations |
Note: |
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Actual amounts are shown for figures equal to or less than 20. Figures more than 20 have
been rounded to the nearest ten.
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For restoration going forward, DOCOMO has formulated a restoration plan for 375 base station*,
equivalent to approximately 530 base station equipment with disrupted services (FOMA) in the three
prefectures, Iwate, Miyagi and Fukushima. As for the 307 base stations in the Fukushima
prefecture, excluding the 68 stations that are difficult to access due to the nuclear power plant
incident, DOCOMO is endeavoring to restore a total of 248 stations (150 stations by mid-April and
another 98 stations by late April) through restoration of transmission lines using optical fiber,
micro-wireless circuits and satellite circuits and utilization of large zone schemes (a method to
cover areas normally covered by multiple stations by utilizing a single station) by installing base
stations at mountaintops and other locations.
8
As for the remaining 59 stations, due to delays in restoration from physical damage to mountain
areas and facilities within road tunnels, among other factors, satellite mobile phones and other
devices will be provided at meeting places/centers.
For specific details on the restoration plans, we intend to make the information available on the
Restoration Area Maps in early April.
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Base station: A base that has base station equipment installed. There may be instances where
there are multiple base station equipment (2 GHz and 800MHz, etc.) installed on a single base
station. |
Number of base stations expected to be restored (FOMA) and the expected restoration dates
Unit: base stations
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Expected restoration dates |
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Mid-April |
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Late April |
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After May |
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Total |
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Iwate |
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89 |
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48 |
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47 |
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184 |
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Miyagi |
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61 |
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28 |
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8 |
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97 |
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Fukushima |
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0 |
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22 |
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4 |
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26 |
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Total |
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150 |
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98 |
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59 |
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307 |
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Note: Figures exclude 68 base stations located within a 30 kilometer range from the Fukushima
Nuclear Power Plant.
After the earthquake struck, communications traffic increased dramatically and it was difficult for
calls to get through. To address this, DOCOMO implemented maximum capacity restrictions on voice
calls of 80 percent (90 percent in certain areas) around the Tohoku and Kanto regions to ensure
that important communications could go through. In Miyagi prefecture, DOCOMO temporarily
implemented maximum capacity restrictions on packet transmissions of 30 percent immediately after
the earthquake, however, there has been no restrictions since.
With regard to DOCOMO Shops, immediately after the earthquake, 159 out of 195 shops in the Tohoku
region were forced to close temporarily, but as a result of the efforts to reopen quickly, all
shops, other than those in buildings that were severely damaged or those within the evacuation area
around the Fukushima Nuclear Power Plant, have reopened. As of March 28, 21 DOCOMO Shops still
remain closed.
Restoration status to date in the areas that were mainly impacted
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Ishinomaki/Oshika peninsula area |
Service mostly restored in the central part of Ishinomaki-shi and Higashi-Matsushima-shi
Service not yet restored in the eastern parts of Ishinomaki-shi and Onagawa-cho
Service mostly restored in Kesennuma-shi and the central part of Minami-Sanriku-cho
9
Service mostly restored in Sendai-shi, Tagajo-shi, Shiogama-shi and Matsushima-cho
Service mostly restored in Ofunato-shi, and the central part of Rikuzen-Takata-shi
Service mostly restored in the central part of Miyako-shi
Service not yet restored in the northern coastal regions
Service mostly restored in the central part of Iwaizumi-cho
Service not yet restored in the coastal regions
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Kamaishi-Kaminakashima area |
Service mostly restored in Kamaishi-shi and the central part of Otsuchi-cho
Service not yet restored in the surrounding areas of Kamaishi-shi and Otsuchi-cho
(2) Organization for restoration, etc.
Immediately after the earthquake struck, DOCOMO established a Disaster Countermeasures Office in
its headquarters office and the Tohoku Regional Office, thus creating an organizational structure
capable of close collaboration 24-hours-a-day. These Disaster Countermeasure Offices then
commenced efforts to understand the extent and nature of the damage and initiate restoration.
In Iwate, Miyagi and Fukushima, the three prefectures where the damage was the greatest, DOCOMO
headquarters and branch offices, as well as group companies, are cooperating to the utmost in
endeavors to restore services as quickly as possible.
(3) Efforts to support the affected people
Provision of Disaster Message Board service
To provide people affected by the earthquake and its aftermath with a means of communication,
DOCOMO has been providing a Disaster Message Board service since immediately after the
earthquake. In order to enable even more people to use this service as a means of communication
with those affected, the regions eligible to post messages were expanded to cover the entire nation
on March 17, and starting March 18, in addition to posting messages using i-mode, posting of
messages from smartphones was also enabled. As of 12:00 midnight on March 28 (JST), the number of
messages posted reached approximately 3.79 million.
Addressing areas where mobile phones cannot be used
For areas where mobile phones cannot be used, DOCOMO has deployed approximately 30 mobile base
station vehicles in efforts to secure communications. Further, to secure communication for the
people affected by the earthquake, DOCOMO is renting to local administrative agencies and
installing at evacuation shelters approximately 870 satellite mobile phones, approximately 1,440
mobile phones
and approximately 180 tablet PCs, and has also established approximately 210 stations where mobile
phones can be recharged for free using multi-chargers, solar chargers and AC adaptors. (As of 1:00
p.m., March 28 (JST))
10
Release of Restoration Area Maps
For Iwate, Miyagi and Fukushima prefectures, which suffered the greatest damage from the
earthquake, Restoration Area Maps, which enable one to confirm such details as areas where FOMA
service is available, areas that have been restored or are planning to be restored through the use
of mobile base station vehicles, locations where satellite mobile phone and free recharging
services are available and DOCOMO Shops store information, as well as conduct searches using
municipality names, were newly released on March 20. Furthermore, for specific details on the
restoration plans, we intend to make the information available on the Restoration Area Maps in
early April.
Launch of charity drive website for the affected areas
In order to support the affected areas, DOCOMO launched a website to collect donations from its
customers. The collected contributions will be donated to a specified non-profit corporation,
Japan Platform (the total donations made as of March 28 amounted to 751,315,192 yen).
Refund of charges
For customers living in the areas where DOCOMOs communication facilities were unavailable* due to
failures caused by the Tohoku-Pacific Ocean Earthquake, DOCOMO will refund basic monthly fees for
the periods when the service was not available.
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* |
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Customers who have subscriber addresses or billing addresses in those areas. |
<Donation methods>
By DOCOMO mobile remittance service (from March 14)
By purchase of Charity Content (standby displays) (from March 14)
By DOCOMO Points (from March 19)
By DCMX (from March 24)
11
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Extension of walk-in payment deadline for
charges (extension of approximately one
month)
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Payment deadline is already
extended for March bills (to
May 2), but DOCOMO will also
extend the payment deadline
for April bills to May 31. |
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Mobile phone repair charges for half the
regular price
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Services will be further extended until May 31 (previously until April 11). |
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Free data restoring service for soaked
mobile phones
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Service applications are
accepted at DOCOMO Shops anywhere in Japan. |
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Special discount at time of mobile phone
purchase (maximum of 10,500 yen) |
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No fee for FOMA card reissuance |
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12
3. Damage and restoration status of NTT Communications Corporation (NTT Com)
(1) Current status of communication facilities
Due to the earthquake, the relay network and other networks in the Tohoku region were damaged,
affecting telephone and Internet connection services. However, this is gradually recovering as NTT
Com has restored its facilities and has been using other backup cable routes. Meanwhile, services
remain unavailable where access lines and customers facilities, etc. have been affected.
Regarding corporate data communication services, such as IP-VPN and e-VLAN, a maximum of
approximately 15,000 circuits in the Tohoku region were not available, but the relay network is now
restored. Due to damaged access lines and customers facilities, etc., however, approximately
1,600 circuits are yet to be restored as of March 28.
Submarine cables connecting Japan with the United States and other parts of Asia have been
partially* damaged, but NTT Com has been using other backup cable routes to maintain uninterrupted
services, and there is currently no impact on its overseas communication services (overseas data
communication service, overseas internet, etc.).
The data centers were not affected.
|
|
|
* |
|
Damaged submarine cables (sections) |
Japan-US (Japan ~ U.S.), APCN2 (Japan ~ China/Korea), China-US (Japan ~ U.S.), PC-1 (Japan ~ U.S.)
(2) Organization for restoration, etc.
Immediately after the earthquake struck, NTT Com established a Disaster Countermeasures Office in
its headquarters office, thus creating an organizational structure capable of close collaboration
24-hours-a-day. The Disaster Countermeasure Office then commenced efforts to understand the extent
and nature of the damage and initiate restoration.
A team of approximately 600 people was formed to handle the restoration efforts.
13
(3) Efforts to support the affected people
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|
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Waiver of charges
|
|
For customers who were actually unable to use services
due to the earthquake, basic charges, fixed-rate
charges, additional service charges, and other charges
will be waived for the periods when the services were
not available. |
|
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Free provision of services to
companies/groups that support the
affected people
|
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Cloud-based hosting Biz Hosting, Twitter/Facebook
client CoTweet and Internet content distribution
service Smart Content Delivery will be provided for
free. |
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Free provision of public wireless
LAN service
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HOTSPOT and OCN Hotspot will be provided for free. |
|
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Cooperation with free Internet
connection stations at evacuation
shelters
|
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Internet connection service OCN will be provided at
free Internet connection stations provided by NTT East
at evacuation shelters. |
|
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Acceptance of donations through OCN
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|
Collection of donations started through OCN Pay ON
and Pointalk Program to support those affected by
the Tohoku-Pacific Ocean Earthquake. |
14
4. Support status of Nippon Telegraph and Telephone West Corporation (NTT West)
Immediately after the earthquake struck, telephone calls to some parts of Eastern Japan, primarily
the affected areas, became difficult, but this was resolved by March 12. The day after the
incident, NTT West promptly deployed mobile power-supply vehicles to secure the power supply at
communication facilities, and assisted in setting up special public telephones using portable
satellite mobile phone and other equipment to secure a means of communication for the affected
people. At the same time, NTT West continued to work at on-site surveys and restoration of
communication cables, etc. with the aim of restoring customer circuits. To date, approximately
1,000 employees have provided this support.
Support for securing communication means in the affected areas and securing power supply at
communication facilities
|
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|
|
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Transfer of mobile power-supply vehicles
(to secure power supply at communication facilities
in the affected areas)
|
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28 vehicles
* Approximately 280 engineers on-site |
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Transfer of portable satellite mobile phone equipment
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47 devices |
|
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* Approximately 320 engineers on-site |
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Provision of satellite mobile phone handsets
(as contingent means of communication at evacuation
shelters etc.)
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Approximately 140 handsets |
|
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|
|
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Provision of terminals for special public telephones
(for special public telephones set up at evacuation
shelters, etc. or in temporary housing)
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Approximately 5,100 terminals
* Telephone terminals not requiring
commercial power supply |
Support for restoring telephone poles and communication cables, etc. in the
affected areas (restoration support for customer circuits)
|
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Support for restoring customer circuits
(restoration support, primarily in the Iwate area)
|
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Approximately 200
employees (including
employees of
cooperating companies)
* Construction
vehicles, such as those
for elevated work: 48
vehicles |
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Logistic support for on-site
restoration work team at the
affected areas
(mobile power-supply
vehicles/portable satellite
phones/restoration support) |
|
Approximately 150 employees
* Logistic support team at NTT West
headquarters (Osaka) involved with
employees conducting restoration
support in the affected areas |
15
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Dispatch of staff for the purpose of coordinating
information with NTT Easts Disaster Countermeasures Office |
|
Approximately 50 employees
* Dispatch of employees
who serve as the contact
points when communicating
with NTT Easts Disaster
Countermeasures Office |
|
|
|
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Free basic charges and installation charges due to relocation
(monetary support to customers who have suffered damage from
the earthquake) |
|
Free basic charges for
the periods when
telephones, etc. were not
available
Extension of telephone
charge payment deadlines
Free installation
charges for relocation to
temporary housing, etc.
(including moves from
Eastern Japan), and
others |
|
|
|
* |
|
The number of people in the table indicates a gross number of people, including standby workers. |
16
5. Major initiatives by other group companies
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NTT DATA
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Provision of FairCast, which allows schools to contact families
all at once through e-mail, telephone and/or fax, for free to
schools in the affected areas. |
|
|
|
|
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Provision of a free system for visualizing information collected by
each of the municipalities relating to damage and recovery on a map
and utilizing it within the municipality and releasing it to the
residents. |
|
|
|
|
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Provision of a free social networking service (SNS) exclusive to
the local government staff for sharing know-how and useful
information on recovery from disasters. |
|
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|
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Provision of free cloud service for local governments in the
affected areas that enables the use of business applications. |
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Provision of personnel support for sinsai.info, a website aimed
to provide logistic support for local rescue by the local
volunteers, Japan Self-Defense Forces, rescue teams from other
countries and others. |
|
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NTT Resonant
|
|
Commencement of donation collection through goo donation to
support those affected by the Tohoku-Pacific Ocean Earthquake. |
|
|
|
|
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Launch of a webpage that provides a list of earthquake-related
information, such as assistance for affected people, created using
a Q&A service called PinQA, which works in coordination with
location information. |
|
|
|
|
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Provision of goo messages from evacuation shelters through which
information on the safety of people affected by the earthquake can
be searched by inputting their names and mobile phone numbers. |
|
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NTT Plala
|
|
For customers who were actually unable to use services due to the
earthquake, waiver of basic charges for the periods when the
services were not available. |
|
|
|
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Provision of Internet connection service Plala and video
distribution service Hikari TV at the free Internet connection
stations provided by NTT East at evacuation shelters. |
|
|
|
|
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Commencement of donation collection through Plala and Hikari TV
to support those affected by the Tohoku-Pacific Ocean Earthquake. |
|
|
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NTT PC Communications
|
|
For customers who were actually unable to use services due to the
earthquake, waiver of basic charges for the periods when the
services were not available. |
|
|
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Provision of InfoSphere mobile connection service for free to
affected corporations. Provision of WebARENA hosting service for
free to corporations and groups that support those who were
affected. Provision of mobile service for free to affected
corporations that use IP-VPN service. |
|
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NTT SmartTrade
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Commencement of donation collection using electronic money called
Chocom. |
17
|
|
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NTT NaviSpace
|
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Commencement of accepting point donations through a word-of-mouth
ranking site called Potara. |
|
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NTT IT
|
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Provision of a web conference system, Meeting Plaza, free of
charge for a limited time. |
|
|
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NTT-ME
|
|
For customers who were actually unable to use services due to the
earthquake, waiver of basic charges for the periods when the
services were not available. |
|
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NTT CARD SOLUTION
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Collection of donations using electronic money NET CASH started. |
|
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NTT Group
|
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Provision of free public wireless LAN service in the affected areas. |
|
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Reporting capability to provide 43 company residences (approx.
3,000 houses) and 4 gymnasia as living space for affected people
upon the governments request. |
|
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Donation of 1 billion yen. |
6. Future forecasts
For the latest developments, please visit NTT group companies websites from the following link:
http://www.ntt.co.jp/topics/20110316/index.html#news.
The damage and impact of this earthquake on NTTs consolidated business results is currently
unknown. We will make a separate announcement if we expect a material impact on our consolidated
business results.
For further information, please contact:
Nippon Telegraph and Telephone Corporation,
Public Relations Office
Tel.: +81-3-5205-5550
Nippon Telegraph and Telephone East Corporation,
Public Relations Office
Tel.: +81-3-5359-3711
NTT DOCOMO, INC.
Public Relations Office
Tel.: +81-3-5156-1366
NTT Communications Corporation,
Public Relations Office
Tel.: +81-3-6700-4010
Nippon Telegraph and Telephone West Corporation,
Public Relations Office
Tel.: +81-6-4793-2311
18
Damage and restoration status regarding
the Tohoku-Pacific Ocean Earthquake
and future prospects
March 30, 2011
Nippon Telegraph and Telephone Corporation
|
x
Physical damage^
submersion
depletion of battery
capacity
^Submersion^
destruction by flood^
physical damage,
depletion of battery
capacity
^ Mobile phone base station ^
x
NTT building
(Relay building)
x
Cable disruption,
damaged ducts
NTT building
(Exchange office
building)
x
x
x
x
x
1
1
2
4
x
Commercial
power
DOCOMO
building
Collapsed
telephone polls,
cable disruption
3
x
DOCOMO
Facilities,
,etc.
x
1
DOCOMO
Facilities,
etc.
Damage condition of communication facilities
Many exchange office buildings and facilities were affected by the large-scale^
earthquake and tsunami.
Further damage was caused due to depletion of battery capacity associated with the
prolonged disruption in commercial power supply.
|
Maximum:
March 13, 2011
Maximum number of affected circuits
Approx. 1.5 million circuits
As of March 28, 2011
Number of affected circuits
Approx. 112,000 circuits
(Recovery rate: 93%)
Maximum
Maximum:
March 12, 2011
Maximum number of
off-the-air base station equipment
6,720 base stations
As of March 28, 2011
Number of off-the-air base station equipment
Approx. 690 base stations
(Recovery rate: 90%)
Number of affected circuits for fixed-
line services
Number of base station equipment with
discontinued mobile services
FLET'S Hikari
ISDN
Telephone subscriber lines
Note: Figures exclude failures due to circuit disruptions between
customer homes and NTT East exchange offices.
(Unit: base stations)
(Unit: circuits)
Maximum
2
Restoration status of communication services
With support from all across the nation, over 10,000 people in total have been making an all-out effort to
restore NTT Group's services
Approximately 90% of exchange offices and mobile base station equipment have been restored through
relief efforts by mobile power-supply vehicles and privately-owned power generators, and through facility
restoration, such as by using backup relay routes.
|
*1 Number of buildings with commercial power supply disruptions and equipment failures due to the earthquake.
*2 Excluding areas surrounding Fukushima Nuclear Power Plant (9 fixed-line service buildings and 68 mobile base stations).
Actions taken so far:
Relief efforts by mobile
power-supply vehicles and
privately-owned power
generators (restoration of
commercial power supply)
Use of backup relay routes.
Expansion of restored
areas led by the recovery of
parent station
Approx.
6,720 base
station
equipment
max
Approx.
1,000
buildings
max*1
Fixed
Mobile
March 28
End of April
46 unrestored
buildings*2
307 disrupted
base stations*2
Actions to be taken going forward:
^ Renewal of power supplies and
equipment in exchange offices,
re-installation of relay transmission lines
^ Repair of base stations' relay
transmission lines using emergency fiber
optic cable and Microentrance
^ Area remedies using large zone schemes
3
59 disrupted base
stations*2
Miyagi
23 buildings
Fukushima
2 buildings
Iwate
21 buildings
Fukushima
26 base
stations
Miyagi
97 base
stations
Iwate
184 base
stations
Fukushima
4 base stations
Iwate
47 base stations
Miyagi
8 base stations
Aim to restore
all buildings
Some buildings may
require certain
amount of time to
be restored*2
Future restoration prospects
Going forward, NTT Group is planning to almost completely restore its services (except certain areas) by the
end of April through renewal of power supplies and equipment in exchange offices, re-installation of relay
transmission lines, further repair of base stations' relay transmission lines, and area remedies using large
zone schemes.
With regards to the remaining areas, NTT Group will primarily endeavor to restore services in local
governments and evacuation centers where in focus, and also improve the communication environment by
providing further more satellite mobile phones and other telecommunication means.
|
Securing a means of communication Deployment of mobile base station vehicles (approx. 30 vehicles)
Securing a means of communication Rental of free satellite mobile phones (approx. 870 handsets), mobile phones (approx. 1,440 handsets) and tablet PCs (approx. 180 terminals)
Securing a means of communication Installation of special public telephones utilizing portable satellite equipment (approx. 2,300 telephones)
Implemented to accommodate all requests from local governments
Securing a means of communication Installation of free Internet stations (138 stations)
^Provided broadband environment through tie-ups with other companies as a means to
gather information through the Internet
Securing a means of communication Provision of free public wireless LAN (FLET'S SPOT, etc.)
^ Provided free of charge for affected people and volunteers
Safety confirmation Disaster Emergency Message Dial (approx. 3.17 million uses)
Disaster Emergency Broadband Message Board (approx. 0.24 million uses)
Disaster Message Board (approx. 3.79 million uses)
Life support Provision of 43 company residences (approx. 3,000 houses) and
4 gymnasia
Provided as living space for affected people upon the government's request
Life support Donation of 1 billion yen^^
* Figures as of March 28, 2011
4
Main efforts in securing a means of communication
|
Tohoku - Pacific Ocean Earthquake:
Current Status and Restoration Plan
NTT DOCOMO, INC.
March 30, 2011
|
Damage to Base Stations & Restoration Measures
788 base stations requiring inspection as of March 22
Immediately inspected disrupted base stations & implemented temporary repairs
Services restored at 413 base stations by March 28
Services disrupted at 307 base stations as of March 28
Base Stations
Requiring Inspection
(March 22)
788
413
68
224
62
Inspection Results
(March 28)
Services Restored
Transmission route failure,
transmission equipment failure
Flooding at base stations
Service disrupted
Inspection pending
(Within 30 km of nuclear plant)
1. Transmission line
restoration
2. Transmission
equipment restoration
3. Large zone scheme
utilization and
satellite installation
Key Service
Restoration Measures
By using
Temporary optical fiber
Base station vehicles
Large zone scheme
21
Under inspection
307
1
|
Restoration Progress & Outlook
Late April
May
March 24
68
(Within 30 km
of nuclear plant)
248
491
(Disrupted)
229
(Service
restored)
Microwave: 23
Satellite: 24
Optical fiber &
temporary optical
fiber: 183
Large zone: 18
Mountain regions: 41
Tunnels: 18
59
Evacuation centers
Temporary housing
Highly populated
areas
March 22
59
March 28
307)
413
68
Inspection
pending
68
(Within 30 km
of nuclear plant)
2
Base
stations
requiring
inspection
788
To be
restored
soon
68
(Within 30 km
of nuclear plant)
68
(Within 30 km
of nuclear plant)
|
Service Restoration Schedules (248)
Base Stations Expected to be Restored (1/2)
^ Scheduled for Completion by Late April Scheduled for Completion by Late April
Iwate 137 137
Iwate Mid-April Late April
Iwate 89 48
Miyagi 89 89
Miyagi Mid-April Late April
Miyagi 61 28
Fukushima 22 22
Fukushima Mid-April Late April
Fukushima 0 22
Total 248 248
Total Mid-April Late April
Total 150 98
3
|
Base Stations Expected to be Restored (2/2)
Service Restoration Schedules (59)
Scheduled for Completion by May Scheduled for Completion by May Scheduled for Completion by May
Mountain Regions Tunnels
Iwate 47 37 10
Miyagi 8 1 7
Fukushima 4 3 1
Total 59 41 18
Restoration Schedule Undetermined: 68
(Within 30-km of Fukushima nuclear plant )
4
|
Service Restoration Measures (1/3)
1. Optical fiber and temporary optical fiber
Restoring transmission lines by installing optical fiber cables
Prefectural
node
Branch ring
sub-node
Branch ring
sub-node
Branch ring
sub-node
:^Existing optical fiber
:^Temporary optical fiber
5
|
Tsunami
2. Large zone scheme
Utilizing large zone scheme applied to high-elevation base stations to restore
services in affected areas
Service Restoration Measures (2/3)
6
Damaged by tsunami
|
3. Entrance microwave system
Restoring relay transmission lines and access transmission lines by utilizing
entrance microwave system
Service Restoration Measures (3/3)
Relay station
4. Satellite circuits
Restoring service by installing satellite circuits
Disconnected optical cable
Disconnected optical cable
Satellite
7
|
Restoration are map uploaded on website (Japanese only) beginning March 20
^^^Online map shows restoration status in the heavily damaged Iwate, Miyagi and Fukushima prefectures. Users can search by ^^
^^^municipalities to confirm areas in which:
DOCOMO's FOMA 3G service is available
Services are scheduled for restoration using base station vehicles
Satellite phones and free phone-charging services are available
docomo Shops are open for business
Service restoration schedule to be introduced in early April
Restoration Area Maps
To be introduced
in early April
8
FOMA Service Area
Service available
Service restored by base station vehicles
Service to be restored soon
Restoration scheduled by mid-April
Restoration scheduled for mid- to late April
Restoration scheduled for May or beyond
Icons
docomo Shop (open for business)
docomo Shop (open but with limited services)
docomo Shop (closed)
Free satellite mobile phone service
Free mobile phone service
Free mobile phone charging service
Base station vehicle
Example: Rikuzentakata city map
|
Disaster Recovery Programs
Program Program Before After
1 Extension of walk-in payment deadline for charges (extension approximately one month) Payment deadline of May 2 for March bills Payment deadline of May 2 for March billsPayment deadline of May 31 for April bills
2 Mobile phone repair charges for half the regular price Available until April 11 Available until May 31
3 Free data restoring service for water-soaked mobile phones(Regular price: 5,250 yen including tax) Available until April 11 Available until May 31
4 Special discount at time of mobile phone purchase (maximum of 10,500 yen including tax) Available until April 11 Available until May 31
5 No fee for FOMA SIM card reissuance Available until April 11 Available until May 31
The following disaster recovery programs will be extended
Note: Programs 2, 3, 4 and 5 are offered at docomo Shops nationwide.
9
|
^ ^^Base Station Equipments and Base Stations^
Attachment 1
Currently reports are based on the number of disrupted base station equipments
In the future, the number of disrupted base stations is to be updated as recovery efforts
are made at each base station sites
are made at each base station sites
are made at each base station sites
are made at each base station sites
As of March 28, 2011
Base station: A site where base station equipments are installed.
There may be instances where there are multiple base station equipments
(i.e. 2GHz & 800MHz) installed in a single base station.
*Includes 68 disrupted base stations located within 30-km of Fukushima nuclear plant
1
|
Facility Damage
Displaced by tsunami
1. Base station facility (Matsuhima-Nobiru, Miyagi)
4. docomo Shop (Ishinomaki-Higashi, Miyagi)
2. Transmission facility (Noda-mura, Iwate)
3. Base station facility (Ishinomaki-Midori-cho, Miyagi)
Attachment 2
2
Collapse by tsunami
(Concrete post)
|
Service Recovery (Iwate)
4:00 a.m. on Monday, March 28
Iwaizumi
Miyako
Ofunato
6:00 p.m. on Sunday, March 13
Kamaishi -
Kaminakashima
Attachment 3-1
3
Service disrupted
Service available
|
Service Recovery (Miyagi)
Kesennuma
Ishinomaki -
Oshika Peninsula
Sendai - Matsushima
Attachment 3-2
4
4:00 a.m. on Monday, March 28
6:00 p.m. on Sunday, March 13
Service disrupted
Service available
|
Service Recovery (Fukushima)
Attachment 3-3
5
4:00 a.m. on Monday, March 28
6:00 p.m. on Sunday, March 13
Service disrupted
Service available
Fukushima Daiichi Nuclear Plant
Fukushima Daini Nuclear Plant
Fukushima Daiichi Nuclear Plant
Fukushima Daini Nuclear Plant
|