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Dreams Do Come True for Children and Their Families at Give Kids The World Village Where Avaya Powers its Guest Experience Communications

Avaya ENGAGE 2023Avaya, a global leader in customer experience solutions to enhance and simplify communications and collaboration, today announced that it powers the technology that ensures dependable communications and emergency preparedness at Give Kids The World Village. This 89-acre, whimsical nonprofit resort in Kissimmee, Florida, provides week-long, cost-free wish vacations to critically ill children and their families from around the world.

For one memorable week, these children and their families are treated to an all-inclusive dream vacation including transportation, accommodations, meals, donated theme park tickets, nightly entertainment, daily gifts, and priceless time together at the Give Kids The World Village, a storybook destination featuring an array of wheelchair accessible rides and attractions.

Give Kids The World’s Village Vacation Planning Services team relies extensively on its Avaya communication system. With more than 800 family members visiting Give Kids The World Village each week, hundreds of daily interactions are required to coordinate details and confirm reservations, with call volume even higher during busier times of the year such as the holidays. Through an in-kind donation, Avaya provides the technology and support required to ensure the nonprofit’s communications system doesn’t miss a beat.

Having the right people taking calls with unprecedented reliability and quality is crucial to creating the Give Kids The World experience. Reliability is also critical for Ian Cole, Chief Innovation Officer at Give Kids The World, and his technology team, who are responsible for managing and maintaining thousands of connected devices across the resort. “We don’t have time to be tied up by our communications systems,” said Cole. “We need a high-performing system that we know will work seamlessly; Avaya has absolutely delivered in this way.”

Reliability at a property that caters to critically ill children and their families where 911 is often called is the highest priority. Avaya provides Give Kids The World with communications speed, accuracy and efficiency in these critical moments. The Village team will soon enhance its robust emergency services with the implementation of NG911 solutions, to enable Give Kids The World to send detailed location information to first responders, down to the specific floor or room. This is an important development that will enhance emergency response time resort-wide.

“Give Kids The World is a unique organization that positively impacts hundreds of thousands of lives, and we hope our corporate donation helps those efforts,” said Tim Sherwood, Global Vice President of Product Management at Avaya. “Avaya provides technology support for organizations who exemplify what it means to deliver experiences that matter and the important role they play in making a difference in the world.”

Learn more about how Avaya delivers experiences that matter here.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya LLC and its affiliates. Avaya is shaping the future of customer experiences, with innovation and partnerships that deliver game-changing business benefits. Our communications solutions power immersive, personalized, and memorable customer experiences to help organizations achieve their strategic ambitions and desired outcomes. Together, we are committed to helping grow your business by delivering Experiences That Matter. Learn more at http://www.avaya.com.

Cautionary Note Regarding Forward-Looking Statements

Certain statements discussed in this release as well as in other reports, materials and oral statements that the Company releases from time to time to the public constitute “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words such as “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipated economic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety of assumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company. These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events or otherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.

All trademarks identified by ®, TM, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. All other trademarks are the property of their respective owners.

Source: Avaya Newsroom

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