The industry’s only Ai-Powered Customer Intelligence Platform, built on a native cloud architecture, earns recognition for its cutting-edge, proprietary Ai offerings and market leadership in the Ai-Era

• Dialpad’s investment in Ai began more than five years ago and continues to drive the company’s accelerating Ai innovation, growth, and market share gains
• Amassing over five billion minutes of native and proprietary transcription, voice, meetings, and social messaging data, the company captures, analyzes, and understands conversational data for all businesses, across any channel, and provides real-time Ai insights with industry-leading accuracy

Dialpad, Inc., the industry-leading Ai-Powered Customer Intelligence Platform, today announced that it has ranked #25 on the Forbes 2023 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world, published by Forbes in partnership with Bessemer Venture Partners and Salesforce Ventures.

Dialpad's proprietary AI infrastructure was developed from scratch by a team of industry experts from Google, Dialpad's AI researchers, linguists, and academics over the last five years. This team includes 17 Ph.D.s and a broad array of AI technologists that continues to innovate and fuel growth in Dialpad’s Ai applications and deliver a faster go-to-market strategy than its competitors. Today, Dialpad is the only provider that has built and owns its entire Ai infrastructure stack across all modes of customer engagement, sales enablement, and collaboration, amassing over five billion minutes and billions of customer interactions from conversational and messaging data solving today’s traditional common qualms in AI – capacity, cost, security, and privacy.

"Dialpad's recognition in the Cloud 100 amid the AI era underscores our integral role in the AI market and dedication to propelling responsible AI advancements,” said Craig Walker, CEO & Founder of Dialpad. "In today's world where AI data reigns as the new currency, we aim to enable all enterprises, irrespective of size, to unlock their AI potential. By bringing together all modes of customer engagement, sales intelligence, and collaboration into one Ai-Powered Customer Intelligence Platform, we are able to overcome many of today’s current challenges when it comes to democratizing AI in the enterprise.”

Dialpad’s inclusion on the list celebrates the company’s continued AI innovation and momentum in 2023. This year alone, Dialpad hit several milestones including:

• The announcement of 12 new AI features designed to streamline everyday business operations, boost productivity, and improve employee and customer experiences
• Crossing $200M in Annual Recurring Revenue (ARR) on the only unified Ai-Powered Customer Intelligence Platform
• Announcing a $50M pledge to accelerate AI innovation in 2023
• Having nine academic research papers written by Dialpad’s Ai Engineers, focusing on natural language processing (NLP), accepted at leading academic conferences including the North American Chapter of the Association for Computational Linguistics (NAACL), COLING 2022, and published on ARXIV
• Being named an Innovator in the Aragon Research Globe for Conversational Ai in Intelligent Contact Centers in 2023 along with being a Leader in Opus Research’s Decision Maker’s Guide to the Conversational Cloud

“The companies of the Cloud 100 list represent the best and brightest private companies in this crucial tech sector,” said Kenrick Cai, the Forbes editor of the Cloud 100. “This year’s companies had to react rapidly to AI’s sweeping impact while contending with a market pullback. Their resilience puts them in elite company. Congratulations to each of the 2023 Cloud 100 honorees and the 20 Rising Stars who are showing early potential to one day join their ranks.”

In 2021, Dialpad also acquired an Enterprise semantic search engine company, KARE Knowledgeware, taking a user's natural language queries to generate more relevant search results. Furthermore, Dialpad continues to elevate its generative Ai capabilities to fuel customer insights and improve sales and services teams' intelligence and interactions with customers.

For the eighth consecutive year, the Cloud 100 reviews submissions from hundreds of cloud startups and private companies each year. The Cloud 100 evaluation process involved ranking companies across four factors: market leadership (35%), estimated valuation (30%), operating metrics (20%), and people & culture (15%). For market leadership, the Cloud 100 enlists the help of a judging panel of public cloud company CEOs who assist in evaluating and ranking their private company peers.

Interested in learning more about how Dialpad’s Ai advancements can support your business needs? Request a free trial today and learn more by visiting dialpad.com, the blog, and follow along on Twitter, LinkedIn, Facebook, and Instagram.

About Dialpad

Dialpad is the leading Ai-Powered Customer Intelligence Platform that is transforming how the world works together. We’ve designed one, beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. More than 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Visit dialpad.com to learn more.

About Bessemer Venture Partners

Bessemer Venture Partners helps entrepreneurs lay strong foundations to build and forge long-standing companies. With more than 145 IPOs and 300 portfolio companies in the enterprise, consumer and healthcare spaces, Bessemer supports founders and CEOs from their early days through every stage of growth. Bessemer’s global portfolio has included Pinterest, Shopify, Twilio, Yelp, LinkedIn, PagerDuty, DocuSign, Wix, Fiverr, and Toast and has $20 billion of assets under management. Bessemer has teams of investors and partners located in Tel Aviv, Silicon Valley, San Francisco, New York, London, Hong Kong, Boston, and Bangalore. Born from innovations in steel more than a century ago, Bessemer’s storied history has afforded its partners the opportunity to celebrate and scrutinize its best investment decisions (see Memos) and also learn from its mistakes (see Anti-Portfolio).

About Forbes

Forbes champions success by celebrating those who have made it, and those who aspire to make it. Forbes convenes and curates the most influential leaders and entrepreneurs who are driving change, transforming business and making a significant impact on the world. The Forbes brand today reaches more than 140 million people worldwide through its trusted journalism, signature LIVE and Forbes Virtual events, custom marketing programs and 45 licensed local editions in 76 countries. Forbes Media’s brand extensions include real estate, education and financial services license agreements.

About Salesforce Ventures

Salesforce Ventures helps enterprising founders build companies that reinvent the way the world works. Since 2009, we’ve invested in and partnered with more than 400 of the world’s most tenacious enterprise software companies from seed to IPO, including Anthropic, Cohere, Airtable, Databricks, DocuSign, Guild Education, monday.com, nCino, Snowflake, Snyk, Stripe, Tanium, and Zoom. Salesforce Ventures leverages our decades of expertise in the cloud and our long-term relationships with key decision-makers at thousands of businesses around the world to give our portfolio companies an advantage, help them build credibility, and accelerate growth. Salesforce Ventures has invested in more than 25 countries with offices all over the world including in San Francisco, Irvine, New York, London, and Tokyo. Follow @SalesforceVC and learn more at http://www.salesforceventures.com.

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