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Black Book™ Announces Top Client-Rated Coding, Transcription, Clinical Documentation Improvement and Clinical Information Management Software and Services Vendors 2022

Three thousand healthcare solution users rated Nuance, Aquity Solutions, Redox, Optum360, Streamline, CorroHealth, 3M, PatientTrak, Docuware, AGFA, Verisma, Harmony Healthcare IT, and Revecore among the top-performing category vendors in the 2022 customer satisfaction surveys.

TAMPA, Fla. - October 14, 2022 - (

Black Book™ surveyed 2,996 medical practices, hospitals, and healthcare organizations, including 2,277 coding professionals, to determine the top-performing vendors among in-demand computer-assisted coding, clinical documentation improvement software, speech recognition, transcription systems, and outsourced coding services, and to assess the gaps and urgencies of coding technology administration.

With post-pandemic health system margins waning below 2% nationwide, providers urgently seek opportunities for digital transformations to capture all revenue sources through updated software solutions and anticipate industry shifts through innovative analytics and forecasting tools to artificial intelligence, natural language processing, and enhanced coding innovations.

Black Book conducts polls and surveys with healthcare executives and front-line users about their current technology and services partners and awards top-performing vendors based on performance on eighteen qualitative indicators of client experience, loyalty, and customer satisfaction, among other critical KPIs.

"The latest wave of economic and labor challenges accompanying the tentative shift to value-based care finds most providers navigating through virtual health options to initiate highly positive patient experiences and reverse sinking margins," said Black Book's President Doug Brown. "The absence of advanced coding tools, strategic dysfunction caused by failed EHR integration, and outdated speech recognition systems has put an organizational focus on the immediate technology needs of health information management leaders."

Black Book's 2022 coding and health information management solutions survey results can be viewed at

The highest-ranking solutions by client satisfaction and user experience for 2022 are:

Credentialing and Privileging Services

Comprehensive Mid-RCM Coding, CDI & Compliance Solutions: Inpatient Hospitals & Health Systems

Comprehensive Mid-RCM Coding, CDI & Compliance Solutions: Physician Practices & Ambulatory Providers

Virtual Scribes, Medical Transcription & Document Capture

Clinical Data Interoperability Solutions

Front End to Back End HIM Solutions

Outsourced Coding Services 

EHR Integrated Clinical Documentation Integrity Software

Medical Speech Recognition & AI Solutions

Patient Tracking Solutions

Enterprise Patient Master Index & Clean Up

Document & Records Management Solutions

Release of Information Management Software

Data Archiving, Data Extraction and Migration

Revenue Integrity & Charge Description Master Solution

Computer-Assisted Coding Applications

Vendor Neutral Archive

About Black Book

Black Book Market Research LLC, its founder, management, and staff do not own or hold any financial interest in any of the coding, health information management, and revenue cycle solutions vendors covered and encompassed in the surveys it conducts. Black Book reports the results of the collected satisfaction and client experience rankings in publication and to media before firm notification of rating results and does not solicit survey participation fees, review fees, inclusion or briefing charges, or involve consultant firm collaboration with Black Book before the announcement of the polling outcomes.

In 2009, Black Book began surveying the client experience of healthcare software and managed services users, as well as polling for trend identification, industry insights, and outcomes. Black Book expanded its survey prowess and reputation of independent, unbiased crowd-sourced surveying to technology professionals, physician practice administrators, clinicians, user-level staff, financial leaders, executives, and board members. Consultants and advisor satisfaction polls were first issued in 2011. In 2012, Black Book included payer organizations and insurers, and in 2015, launched panel surveying of healthcare consumers. Medical capital equipment ratings will be available starting in Q4 2021.

Frequently asked questions about Black Book's operations, practices, and transparency including recent reporting can be viewed at

For Black Book vendor satisfaction rating methodology, auditing, resources, comprehensive research, and ranking data see or contact

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Original Source: Black Book™ Announces Top Client-Rated Coding, Transcription, Clinical Documentation Improvement and Clinical Information Management Software and Services Vendors 2022
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