Emplifi CX Cloud and Emplifi AI Composer honored for improving customer service technology and customer experience

Emplifi, a leading unified customer engagement platform, today announced that TMC, a global, integrated media company, has named Emplifi CX Cloud and Emplifi AI Composer as the 2023 Contact Center Technology Award winners, presented by CUSTOMER Magazine.

“The modern consumer is digital always and social first. That’s why Emplifi’s mission is to provide brands with the tools they need to make authentic connections with their customers consistently and at scale across digital platforms,” said Emplifi CEO Mark Zablan. “We’re extremely proud that CUSTOMER Magazine has recognized Emplifi’s innovation and commitment to making it easier for marketing and care professionals to provide great experiences to their customers.”

Emplifi CX Cloud is a customer engagement platform used by businesses to amplify the right brand experiences at every touchpoint. The core differentiator in the marketplace is its unified engagement platform and Platform Intelligence Engine architecture, which combines foundational AI, automation, rule-based decisions, routing, and analytics across marketing, commerce and care solutions.

Emplifi AI Composer is a cost-effective solution that helps brands manage an omnichannel marketing approach. Businesses save on the resources associated with traditional content creation methods and improve operational efficiency. Emplifi AI Composer is a solution that prompts social media teams to input their message instructions and select various customizations such as tone, emojis, hashtags, or questions. It then modifies and enriches this content before using the OpenAI GPT-3 framework to generate the expected ready-to-publish social media copy.

“Congratulations to Emplifi for being awarded a 2023 CUSTOMER Magazine Contact Center Technology Award. Emplifi CX Cloud and Emplifi AI Composer have been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”

The Contact Center Technology Awards, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. These awards distinguish their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Results of the 2023 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.

Visit the Emplifi website for further information on Emplifi CX Cloud and Emplifi AI Composer.

About Emplifi

Emplifi is a leading unified customer engagement platform that empowers businesses to reach and grow communities through digital- and social-first strategies. More than 20,000 brands like McDonald’s, Ford Motor Company, and Delta Air Lines rely on Emplifi to enable connected, empathetic experiences for the modern consumer across marketing, commerce, and care. Headquartered in New York, Emplifi partners with major social media networks and digital platforms, including Google, Meta, LinkedIn, Twitter, TikTok, and Snapchat.

About CUSTOMER

Since 1982, CUSTOMER Magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.

About TMC

Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet. For more information about TMC, visit www.tmcnet.com.

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