Winners to be Announced at ICMI's Contact Center Expo October 21-24 in Orlando

ICMI's Contact Center Expo, which brings contact center industry professionals together to tackle the challenges and opportunities that will enable growth and change in the industry, today announces the finalists for the ICMI Global Contact Center Awards. The awards honor and recognize the companies, contact centers and individuals leading the industry forward.

ICMI's Contact Center Expo takes place October 21-24 at the Loews Royal Pacific Resort in Orlando, Florida. Register here.

"Congratulations to all of the finalists and participants of the ICMI Global Contact Center Awards program! This year, we were blown away by the quality of submissions and incredible dedication from frontline workers, managers and teams who deliver outstanding customer experiences daily. We can't wait to celebrate their achievements in the contact center industry at our upcoming awards ceremony in October," said Cindee Stott, Event Director at ICMI's Contact Center Expo.

The 2024 ICMI Global Contact Center Awards finalists include:

Team Awards

Best Large Contact Center

Amica Mutual Insurance Company

Cox Automotive

UPMC Health Plan

UPMC Scheduling Services



Best Medium Contact Center

Cord Blood Registry by Cooper Surgical

DAT Freight & Analytics

Pathward Tax Division

WebMD Health Services



Best Small Contact Center

Gopher Sport

OneCause

StarTech.com

STCU

WebCE



Best Digital Customer Experience

Cathay Life Insurance Co., Ltd

Samsung Electonics of America NAHQ CS

Teleperformance & Grypp for Beko

Vystar



Best Strategic Value to the Organization

Etech Global Services

Premier BPO



Best Contact Center Culture

Amica Mutual Insurance Company

Navy Federal Credit Union

SCAN Health Plan

Showdown Displays

UPMC Health Plan

WebMD Health Services



Best Learning & Development Program

Etech Global Services

StarTech.com

Transparent BPO

UPMC Scheduling Services



Best Outsourcing Provider

Movate Inc.

Premier BPO



Best New Technology Solution

Cognigy

eGain Corporation

Klearcom

Quiq



Individual Awards



Best Contact Center Agent

Jaid Burton, Showdown Displays

Theresa Butcher, DAT Solutions

Sara Hardy, WebMD Health Services

Thad Hubbell, WebMD Health Services

Chelsea Lochas, Navy Federal Credit Union

Mandelyn "Mandi" Vera, Navy Federal Credit Union



Best Contact Center Supervisor

Meagan Burnett, STCU

Alexa Damiani-Smith, Navy Federal Credit Union

Max Fitzell, STCU

Courtney Shefferd, Navy Federal Credit Union



Best Contact Center Manager

Travis Broberg, Showdown Displays

Keith Martin, The Healthy Back Institute

Aleasha McDaniel, STCU

Heather Sheeler, Pathward Tax Division



Customer Hero Award

Emma Hanley, DAT Freight & Analytics

LaVonne Sanchez, Showdown Displays

The winners will be announced at ICMI's Contact Center Expo in Orlando, October 21-24, 2024.

Learn more about ICMI's Contact Center Expo here.

Media interested in attending ICMI Contact Center Expo, email Meryl Franzman at meryl.franzman@informa.com.

For additional information on exhibition or sponsorship opportunities, contact us at ICMISales@informa.com.

Follow ICMI's Contact Center Expo on Twitter, LinkedIn, YouTube and Facebook.

ABOUT ICMI

The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.

About Informa Tech

Informa Tech is a leading provider of market insight and market access to the global business technology community. Through in-depth expertise and an engaged audience community, Informa Tech helps business professionals make better technology decisions and marketers reach the most powerful tech buyers and influencers in the world. Across its portfolio of over 100+ trusted brands, Informa Tech has over 1000 industry experts, including over 400 research analysts and consultants in global research group Omdia, and a monthly audience reach of over 125 million. Informa Tech is a division of FTSE 100 company Informa plc. Learn more about Informa Tech.

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